Claud ensures that his leadership team delivers billing and operational support solutions that enable service providers to acquire, bill, manage and analyze subscribers in an ever-changing communications market.
Throughout his career, his primary focus has been on process and quality control as part of an overall strategy of delivering a high level of customer satisfaction. Claud has extensive knowledge of both pre and post-divestiture billing and rating systems, having been involved in numerous service bureau design implementation projects and operating system conversions.
Claud began his career in the telecommunications industry 38 years ago by joining the family business, Southwest Texas Telephone Company. The telephone company was founded by his great-grandfather, Street Gilmer in 1898.
Claud graduated from Texas Tech University with a Bachelor of Science in Industrial Engineering. In addition to leading the UDP team, he also currently serves as Vice Chairman of Southwest Texas Telephone Company and Vice Chairman of Peoples State Bank.
Claud joined UDP in 1980.